<Personal Information Processing Policy>

Tmoney Co., Ltd. (hereinafter referred to as "the Company") shall protect the Users’ personal information in accordance with relevant laws such as the Act on the Promotion of Information and Communication Network Utilization and Information Protection, and the Personal Information Protection Act. The following personal information processing policy has been established and disclosed to facilitate the prompt and smooth handling of such information.

1. Purpose and items of collection and usage of personal information

The personal information collected by the Company from the User for the purpose of providing the service is as follows:

Purpose of Collection and Use

Personal Information

Retention Period

Sign Up

 [Required] Member ID (email address), password, gender, date of birth, nationality, security question and answer

Arbitrarily collected: phone number, terminal information (IMEI terminal manufacturer, product number, etc.), Android OS version, MAC Address

Service subscription period (date of sign-up until date of termination)

Transaction History Inquiry

 [Required]

Arbitrarily collected: Tmoney Card number

Registration of Child Youth Discount Card

 [Required] Date of Birth

Arbitrarily collected: Tmoney Card number

Charge via Credit Card

 [Required] Credit card number, expiration date, CVC, amount

Arbitrarily collected: Tmoney Card number

Refund

 [Required] Information of the credit card used for charging the Card, the amount

Arbitrarily collected: Information of the credit card used for charging the Card (credit card number, expiration date), Tmoney Card number

Loss Report (Website)

 [Required] Member ID (email address), password, Tmoney Card number

Customer Center Consultation

 [Required] User name, member ID (email address), mobile phone number, Tmoney Card number

Statistics, analysis and utilization of service use status, service improvement, marketing activities of other customers benefit event information guide

 [Required] Service usage history, log, IP address, cookie, mobile phone terminal device identifier

 

2. How to collect personal information

The Company collects personal information from Users in the following ways:

(1) When the User agrees to the collection of personal information and directly enters his/her information when signing up, using the Service, and participating in events online and offline.

(2) When provided by business partners (based on consent for collection only).

(3) When collecting personal information from a consultation process through the Customer Service Center (website, email, phone, etc.).

(4) When the User’s automatically generated information is collected when using the Internet.

3. Provision of personal information to a third party

The Company shall use the personal information of the Users within the scope of the notice stated in "1. Purpose and Items for Collection and Use of Personal Information" and, in principle, use or disclose the personal information of the User in excess of the notified scope without the prior consent of the user. However, exceptions can be made in the following cases:

(1) When the User has consented with the provision of personal information to a third party

 The Company will provide the personal information to a third party as follows based on the consent of the User:

Provided to

Purpose of Use

Provided Items

Retention and Usage Period

BC Card

Credit card payment for charging Tmoney

Credit card number, expiration date, CVC

5 years

(2) When special provisions regarding the third party provision apply based on other laws

(3) When necessary for the settlement of fees according to the provision of the Service

(4) When necessary for statistical writing, academic research or market research and provided after being processed in a way that no specific individual can be identified

4. Consignment of handling personal information

The Company entrusts some of the tasks required for the provision of the Service to external companies as follows, and the entrusted companies manage and supervise the handling of personal information in accordance with related laws and regulations.

Consigned company

Consigned tasks detail

LG CNS Co., Ltd.

System and application management

Tmoney CSP Co., Ltd.

Customer service center management for customer consultation

Hansol Secure Co., Ltd.

System and application management

1330, Co., Ltd.

Customer service center management for customer consultation

 

5. Retention and usage period of personal information

In principle, the User’s personal information is destroyed without delay when the purpose of collecting and using the personal information is achieved. However, in the following cases, all or part of the personal information exceptionally collected can be retained for a certain period of time.

(1) In order to handle re-enrollment requests due to a change of mind after membership withdrawal, member information is kept for a certain period after membership withdrawal.

(2) The User is notified in advance of the retention period and agrees to a separate form of consent.

(3) In accordance with the Act on the Promotion of Information and Communication Network Utilization and Information Protection, the member information of a User who has not used the Service for more than one year shall be kept separately

(4) Information retention by statute

Retained item

Applicable laws

Retention period

History of contract or withdrawal of subscription

Consumer Protection Act in Electronic Commerce etc.

5 years

History of payment and goods supply

5 years

History of consumer complaints or dispute settlements

5 years

History of display/advertisement

6 months

Books and supporting documents on all transactions prescribed by the tax law

National Taxation Act

5 years

Records on electronic financial transactions

Electronic financial transaction

5 years

Service visit history

Communication Confidentiality Protection Act

3 months

 

6. Procedures and methods of personal information destruction

In principle, the personal information of the User is destroyed without delay when the purpose of collecting and using the personal information is achieved. The procedure and method of destroying personal information of the Company are as follows:

(1) The information entered by the user in order to sign up for membership is transferred to a separate DB after the purpose has been accomplished (in the case of paper, a separate document), and stored for a certain period and then destroyed in accordance with the internal policy and other information protection reasons ("5. Retention and Usage Period of Personal Information"). Personal information that is kept separately is not used for any purpose other than the purpose for which it is kept, except by law.

(2) The personal information printed on paper is crushed or destroyed by crushing, and the personal information stored in electronic file format is deleted using a technical method in which it cannot be reproduced or recovered.

7. The rights of the Users and legal representatives and how they are exercised

The User and his/her legal representative may exercise the following rights against the Company regarding their personal information:

(1) Users and their legal representatives who make requests for viewing, providing, and correcting personal information may ask the Company to view or provide any of the following information about the Company, and may request the correction of any errors. However, if the User can view or correct personal information directly through the Company's website, he/she can directly view, print or correct the information.

- The Users personal information owned by the Company

- The status of personal information that the company uses or provides to third parties

- The status in which the User agrees to collect, use and provide personal information

(2) The Users and their legal representatives who make requests for deletion of personal information may require the Company to delete their personal information. However, when the statute specifies that personal information is collected, it cannot be requested to be deleted.

(3) The Users and legal representatives who make requests to stop processing may request the suspension of processing of personal information through the "withdrawal of membership" function on the website. However, if any of the following cases apply, the Company may refuse to suspend the processing of the User and the legal representative.

- If there is any special provision in the law or inevitability to comply with statutory obligations

- If there is a risk of harming another person's life or body, or there is a risk of unjustly infringing on the property or other interests of another person

- If the service is unlikely without handling the personal information, in which the User or his/her legal representative has not clearly indicated their intention to terminate the contract

If it is impossible or difficult to exercise rights through the Company's website, the User or his/her legal representative may request the handling of personal information to the Company's department that handles personal information through telephone or email.

8. Matters concerning the installation, operation and rejection of the automatic collection of personal information

(1) Cookies

In order to provide customized services, the Company uses “Cookies” to store and retrieve information from the Users.

A cookie is a very small text file sent to the User's browser by the server used to run the website and stored on the hard disk of the User's computer. When a User visits the website afterwards, the website server is used to maintain the user's preferences and provide customized services by reading the contents of cookies stored on the user's hard disk.

Cookies do not automatically and actively collect information that identifies any individual, and the User can deny or delete these cookies at any time.

(2) The purpose of the company's use of cookies

 Cookies are used to provide Users with optimized and customized information, including advertisements, by identifying Users' visits to their website and related websites.

(3) Installation, operation and denial of cookies

 The User can choose to allow the cookies to be installed. Therefore, the User can allow all cookies by setting options in his/her web browser, check each time a cookie is saved, or refuse to save any cookies.

However, if the User refuses to save cookies, he/she may experience difficulty using some services that require a login.

To specify whether to allow cookies to be installed, follow these steps:

- For Internet Explorer: Click the Settings menu> Internet Settings> Privacy> Cookies at the top of your web browser.

- For Chrome: Go to the Settings menu> Privacy & security> Cookies.

9. Technological and administrative protection measures of personal information

The Company takes the following technical and managerial measures to ensure the safety of personal information in order to prevent the loss, theft, leakage, alteration or damage of personal information when processing the Users’ personal information.

(1) Password encryption

 The User's password is encrypted, stored and managed, and is only exposed to the User.Only the User who knows the password can confirm and change the personal information.

(2) Measures against hacking

 The Company is doing its best to prevent Users’ leakage or damage of personal information by hacking or computer virus. In order to protect personal information from damage, the Company is backing up the data from time to time and using the latest vaccine program to prevent personal information or data from being leaked or damaged, making sure the personal information is securely transmitted on the network through encrypted communication. The Company also uses intrusion prevention systems to control unauthorized access from outside and to provide all possible technical devices to ensure system security.

(3) Minimize and educate processing staff

 The Company limits the personal information processing staff to the minimum number and separate passwords are given to be updated periodically. The Company constantly emphasizes compliance with the Company's personal information processing policy through on-the-job training.

10. Contacts of the personal information protection officer and responsible department

In order to protect the personal information of the user and deal with complaints related to personal information, the Company has designated the person in charge of protection of the personal information and the department in charge as follows:

(1) Privacy Officer

- Name: Kim Joon Sung

- Position: Managing Director of Solution Division

(2) Privacy Department

- Department name: Architecture Team

- Phone: 1644-0088

- Email: tmoneyadmin@tmoney.co.kr

11. Infringement of Personal Information Rights and Remedies

If you need to report or consult about other privacy infringements, please contact the following organizations:

(1) Personal Information Dispute Resolution Committee (www.kopico.go.kr/1833-6972)

(2) Personal Information Infringement Notification Center (http://privacy.kisa.or.kr/ (without area code) 118)

(3) Supreme Prosecutors' Office Cyber Investigation Division (cid@spo.go.kr (www.spo.go.kr) / (without area code) 1301)

(4) Cyber ​​Security Bureau, National Police Agency (http://cyberbureau.police.go.kr / (without area code) 182)

12. Obligation of notice

If there is any addition, deletion or amendment of the current personal information processing policy, the Company will notify the User through a ”Notice” on the Company’s website at least 7 days before the effective date.

13. Other

Please note that this "Privacy Policy" does not apply to collecting personal information from websites linked to services provided by the Company.

These Terms will be effective from June 1, 2019.